Cancellation and refunds
How to withdraw from a purchase on Rota Nacional, how to ask for a refund and when the money comes back.
How to withdraw and ask for a refund
- When a distance consumer contract has a right of withdrawal, you can exercise it within 7 days under article 49 of the Brazilian Consumer Defense Code, with a full refund of amounts paid.
- Using credit or receiving the service does not by itself remove rights to withdrawal, warranty or remedies under applicable law.
- If the delivery failed or came out wrong, we fix it or refund it, at your choice.
- To ask, write to eu@wendelmaques.com with the e-mail or wallet used in the purchase. We answer within 5 days, and the amount goes back through the same payment method: Pix to the paying account, a card reversal, USDC to the paying wallet.
- With no subscription and no automatic renewal, there is no recurring charge to cancel.
When the money comes back
- Pix: the amount goes back to the paying account at the moment of the refund.
- Card in Brazilian reais: the reversal shows on the current or the next statement, depending on the card's closing date.
- Boleto: a boleto cannot be reversed; we refund by Pix to an account in the payer's name.
- Card in US dollars (Stripe): the reversal shows on the card statement within 5 to 10 business days.
- USDC (x402 or credit paid in USDC): we refund in USDC, on the Base network, to the paying wallet. The transaction confirms within minutes.
Last updated: October 19, 2026.